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Customer Service Payments


  • Supports customer service telephone payments
  • Customer can maintain multiple payment accounts
  • Payment can be made by responding to an e-mail
  • Customers can make one time payments without enrollment

Customer Service Payment Processing

  • Accept credit card and debit payments over the phone
  • Immediate reversal of payment transactions as required


Payment Service is designed to make it easy for your customers to choose either electronic or traditional check payment options. Electronic payments can be made by direct debit, or credit card. Payments can be made at the Web site, via customer service, or simply by responding to an e-mail. Since the presented e-mail bill is an original, customers can print, clip the payment coupon and mail payments just as they do today. You donít have to miss the convenience of offering electronic delivery because your customers may be uncertain about electronic payments.

Payment Service can also work with a paper lockbox at your bank to insure maximum productivity in payment processing. A Repair Facility is part of eLockbox Paper Payments and reduces the need for human resources by managing exceptions such as checks with no coupon or un-matched returns. It also provides you with complete reconciliation of payments.

Management reporting

  • Reports on type and source of payment
  • Detail and summary level
  • Report data can be downloaded
  • Enrollments and e-mail information

Posting Errors

  • One of the hidden benefits of an electronic billing system is a reduction in posting errors.

Customers enter the payment information and it goes from their entry right to posting without a transcription step
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