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eDelivery Courier Service |
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Ensures your electronic documents arrive where you send them Features:
- Certified delivery to the recipients electronic post office
- Deliver documents as an encrypted e-mail attachment
- Includes a branded Web site for customer viewing
- Provides multiple subsystems to enhance customer service
Details:
eDelivery Courier Service is designed to work with any document available in eArchive, and includes a secure interface to eArchive for end user access. Like most systems, it sends customers a notice letting them know there is a document in eArchive that requires their attention. It even provides a "hot button" they can click which takes them directly to the document.
What is unique about eDelivery Courier is that your customer can receive documents from eArchive directly into their e-mail. Documents are encrypted for security and, delivery to the individual's electronic post office is certified, eliminating uncertainty regarding customer receipt of the e-mail attached document.
Document Insertion
- Attach marketing fliers or legal notices for electronic delivery
- Electronic mail piece is replica of printed mail piece
Response Document Management System
- Multiple email templates for use by Customer Service Agents
- Use stock templates or customize to meet your requirements
- Automatic merging of customer data into e-mail
- Automatic e-mail response documents each activity
Customer Service Support System
- Print, fax, or e-mail documents to customer
- Note tracker for recording all customer interactions
- Interface to your CRM system (Optional)
- Customer service agents have the same view as customers
eDelivery Courier Services include the following as they may apply to your requirements
- eDelivery Courier includes attaching an encrypted document to an e-mail or sending a notification e-mail that the document is available on the Web. Documents that are delivered electronically are suppressed from printing so that either a paper document or an electronic document is sent but not both. documents sent via e-mail are also viewable by your customer on the Web site.
- Insert Service enables you to include inserts with electronically delivered bills. Inserts are attached as additional PDF files to the document e-mail. Inserts must be in an electronic “original” form so they can be compacted for efficient e-mail delivery. More then one insert can be specified and inserts specific to a unique document may be programmed for delivery.
- Custom Integration Services such as integrating or replacing eDelivery Courier features with similar features you already have in your system such as Contact Management or Accounting Systems embedding are available. These are quoted on an individual basis.
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